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Microsoft Outlook

These coaching sessions are designed to be hands on, practical, relevant and specific to each person and their particular requirements.  This will be followed by detailed coaching, feedback, content edits, recommendations, top tips, and Q&A. We aim to elevate your confidence and grow your virtual classroom skillset significantly! Let’s chat and explore how we can help you!

Premium Skill sheets

Professional Coaches

Personalized learning

Regularly updated content

Over Topics to choose from

Learn at your own pace

Online Delivery

Unlimited tests and quizzes

 Free Support after course

Certificate on Completion

Live online sessions are virtual instructor-led sessions conducted online from your location.  You will be sent an invitation to join the session. A computer with an internet connection and a browser.

You will have an opportunity to have your own virtual classroom displayed as comfort of own home or at work.

You will be sent an invitation to join the session online.

Entry requirements

Learners must have basic literacy and numeracy skills.

 

Computer requirements

Learners will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Microsoft edge , Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster

Students will also need access the following applications:

  • Adobe Acrobat Reader 

Business Outcomes Covered in these courses

  • Business
  • Microsoft 365
  • Shortcuts and Tips and Tricks

To inquire about Live Online Courses, please Call +61 2 6243 4862

Outlook

The digital note-taking app for your devices.

Courses 

Introduction Topics

Outlook Introduction

Learning Outcomes:

  • understand some of the more basic email concepts
  • start Microsoft Outlook and navigate its key features
  • create and send email messages
  • receive emails in your Inbox and then work with them
  • competently work with file and item attachments within email messages
  • work with message flags and reminders
  • work with the Calendar feature
  • create and work with people
  • create and work with tasks
  • searching and organising messages
  • rules and alerts
  

Topics will be selected from the following list

Email Concepts

  • How Email Works
  • Email Addresses
  • The Benefits of Email
  • Email Etiquette
  • Emails and Viruses
  • Digital Signatures

Getting Started With Outlook

  • Understanding Outlook 2019
  • Starting Outlook From the Desktop
  • Common Outlook 2019 Screen Elements
  • Using the Ribbon
  • Using Ribbon KeyTips
  • Showing and Collapsing the Ribbon
  • Understanding the Backstage View
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Adding Commands to the QAT

Navigating to Outlook Features

  • The Folder Pane
  • The to Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The People Screen
  • The Tasks Screen
  • The Notes Screen
  • The Outlook Today Screen
  • Changing the Office Theme
  • Exiting Outlook

Sending Email

  • Email in Outlook
  • How Outlook Mail Works
  • Composing an Email Message
  • The Message Window
  • Creating a New Message
  • Checking the Spelling
  • Adding an Attachment to a Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending the Message
  • Creating an AutoSignature
  • Using an AutoSignature
  • Removing an AutoSignature
  • Sending a Courtesy Copy
  • Sending a Blind Copy
  • Set an automatic reply
  • Set a date you plan to return and contact information

Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

Working With Attachments

  • Understanding File Attachments
  • Inserting a File Attachment
  • Attaching Other Outlook Items
  • Previewing Attachments
  • Saving a File Attachment
  • Opening a File Attachment

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Junk Email

  • Spamming and Junk Email
  • Phishing and Junk Email
  • Understanding Junk Email Options
  • Marking Messages as Junk Mail
  • Marking Messages as Safe
  • Managing the Senders Lists
  • Importing a Blocked Senders List
  • Exporting a Blocked Senders List
  • Deleting Junk Email

Email Techniques

  • Effective Email Management
  • Recalling a Sent Message
  • Printing a Message
  • Printing a Message List
  • Message Formats
  • Changing the Message Format
  • Choosing Themes or Stationery
  • Applying a Theme or Stationery to a Message
  • Turning Themes or Stationery Off
  • Applying a Theme
  • Saving a Message Draft
  • Using a Saved Message
  • Sending a Voting Message
  • Responding to a Voting Message
  • Tracking Voting Responses
  • Sending Automatic Responses
  • Appointments and Events

Quickly Scheduling an Appointment

  • Scheduling Using the Appointment Window
  • Rescheduling an Appointment to Another Day
  • Rescheduling an Appointment to Another Time
  • Creating Recurring Appointments
  • Changing Recurring Appointments
  • Scheduling an Event
  • Scheduling Free and Busy Times
  • Categorising Activities
  • Printing Your Calendar
  • Deleting Activities

Working With the Calendar

  • Accessing the Calendar
  • Changing the Calendar Arrangement
  • Displaying Specific Dates
  • Navigating Within a Calendar
  • Changing the Current View
  • Creating a Second Time Zone
  • Removing a Time Zone
  • Creating a New Calendar
  • Working With Multiple Calendars
  • Deleting a Calendar
  • Sharing Calendars
  • Understanding the Weather Bar

The Scheduling Assistant

  • Using the Scheduling Assistant
  • Scheduling Meetings Using Calendar Groups
  • Managing Contacts
  • Adding a Contact From an Email
  • Pinning a Contact to Favourites
  • Contacting a Contact
  • Contacting a Contact From
  • the People Peek
  • Forwarding Contacts

Scheduling Meetings

  • Scheduling a Meeting
  • Meeting Response Options
  • Responding to Meeting Requests
  • Tracking Meeting Responses
  • Changing a Meeting
  • Adding or Removing Attendees
  • Preventing Responses
  • Cancelling a Meeting

People

  • Understanding People View
  • Understanding the Contact Form
  • Viewing Your Contacts
  • Creating a New Contact
  • Entering Contact Details
  • Editing Contact Details
  • Inserting a Contact Picture
  • Adding Contacts to an Existing Company
  • Printing Contact Details
  • Deleting an Unwanted Contact
  • Recovering a Deleted Contact

Creating a Contact Group

  • Using a Contact Group
  • Using a Partial Contact Group
  • Deleting Members From a Contact Group
  • Linking Contacts

Tasks

  • Tasks and the To-Do List
  • Creating Tasks
  • Changing Task Views
  • Sorting Tasks
  • Working With Tasks
  • Deleting Tasks
  • Printing a Task List
  • Editing Messages
  • Copying Text Within a Message
  • Copying Text Between Messages
  • Copying From Another Source
  • Deleting Text
  • Removing an Attachment

Task Requests

  • How Task Requests Work
  • Creating a Task Request
  • Responding to a Task Request
  • Completing an Assigned Task
  • Viewing Updated Task Requests

Organising Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Messages

  • Cleaning Up Conversations
  • Working With Favourites
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
  • Automating Common Tasks With Quick Steps
  • Customising a Default Quick Step
  • Creating a Quick Step
  • Using Quick Steps
  • Archiving Messages
  • Recovering Archived Messages

Searching

  • Using Instant Search
  • Expanding the Search
  • Search Query Syntax
  • Search Query Syntax Dates and Size
  • Using Recent Searches
  • Search Options
  • Searching Other Outlook Items
  • Using a Search Folder
  • Customising Predefined Search Folders
  • Creating a Custom Search Folder

Working With Views

  • Changing the Current View
  • Arranging Messages Within a View
  • Sorting Messages Within a View
  • Working With Columns in a View
  • Formatting Columns in a View
  • Creating a Custom View
  • Adding a Filter to a Custom View
  • Deleting a Custom View
  • Colour Categories
  • Creating a New Colour Category
  • Assigning a Colour Category
  • Finding Messages With Categories
  • Removing Categories From Messages
  • Deleting a Colour Category

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

 

Outlook Online

Learning Outcomes:

  • understand what Office Online is and how to access it
  • understand and access Office Online to create, save and edit common Microsoft Office documents
  • Navigate Outlook Online
  • Create email messages and attach files
  • Read and reply to emails, and work with attachments
  • Create and manage rules
  • Organize with folders and use Clutter
  • Create and manage Contacts
  • Manage the Calendar, and create appointments and meetings
  • Work with Tasks
  

Topics will be selected from the following list
Introduction to Microsoft Online
  • Working in the Cloud
  • Understanding Microsoft Online
  • Office Online and Microsoft 365
  • Accessing Microsoft Online From the Home Page

Starting With Microsoft Online

  • Accessing OneDrive
  • The OneDrive Screen
  • Uploading Files
  • Opening Files From OneDrive
  • Editing OneDrive Files
  • Deleting Files
  • Creating a New Document
  • The Office Online Screen
  • Understanding the Backstage
  • Saving a Document
  • Reading View vs Editing View
  • Opening an Existing Document
  • Working Collaboratively
  • Accessing Desktop Version in Office Online
 Starting With Outlook Online
  • Using the Outlook Web Apps
  • Mail Web App
  • People Web App
  • Managing Contacts
  • Importing Contacts
  • Navigate Outlook Online
  • Create email messages and attach files
  • Read and reply to emails, and work with attachments
  • Create and manage rules
  • Organize with folders and use Clutter
  • Create and manage Contacts
  • Calendar Web App
  • Manage the Calendar, and create appointments and meetings
  • Work with Tasks
  • Outlook Web Apps Options
  • Set an Automatic Reply
  • Changing Office 365 Settings

Managing Attachments, and Inserting Items and Signatures

Learning Outcomes:

  • Managing Attachments
  • Create a Shared Outlook Mailbox
  • Enable Rules in Outlook
  • Free up Space
  • Move or delete messages in your Outlook
  • Set Automatic replies
  • Use Flags and Categories
  

Topics will be selected from the following list

Creating an AutoSignature

  • Creating an AutoSignature
  • Using an AutoSignature
  • Selecting a default AutoSignature
  • Inserting an AutoSignature
  • Removing an AutoSignature

Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Create a Shared Mailbox

  • Account Settings
  • Share your mailbox
  • Delegate access

Set Automatic replies

  • Set an automatic reply
  • Set a date you plan to return and contact information
  • Sending Automatic Responses

Organising Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Free up Space

  • Cleaning Up Conversations
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
  • Archiving Messages
  • Recovering Archived Messages

Searching

  • Using Instant Search
  • Expanding the Search
  • Search Query Syntax
  • Search Query Syntax Dates and Size
  • Using Recent Searches
  • Search Options
  • Searching Other Outlook Items
  • Using a Search Folder
  • Customising Predefined Search Folders
  • Creating a Custom Search Folder

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Managing E-mail with Rules, Automatic Replies, and Alerts

Learning Outcomes:

  • Enable Rules in Outlook
  • Quick Steps
  • Archiving Messages
  • Free up Space
  • Move or delete messages in your Outlook
  • Set Automatic replies
  • Use Flags and Categories
  

Topics will be selected from the following list
Working With Rules
About Rules
  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Quick Steps

  • Automating Common Tasks With Quick Steps
  • Customising a Default Quick Step
  • Creating a Quick Step
  • Using Quick Steps
 Archiving Messages
  • Archiving Messages
  • Recovering Archived Messages

Free up Space

  • Cleaning Up Conversations
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
 Conditional Formatting to your View
  • Customising Current view with Conditional Formatting
  • Creating a rule
  • Applying a format
  • Edit the Conditional Formatting
  • Delete Conditional Formatting

Move or Delete Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted
Set Automatic replies
  • Set an automatic reply
  • Set a date you plan to return and contact information
  • Sending Automatic Responses

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Mail Automation, Cleanup, and Storage

Learning Outcomes:

  • work with the basic features of Word
  • create a new document
  • work with a document
  • use a range of font formatting techniques
  • format paragraphs
  • work effectively with features that affect the page layout of your document
  • work with multiple documents
  • apply styles and themes
  • cut and copy information within and between documents
  • insert headers and footers into a document
  • save various kinds of documents
  • create and modify tables
  • insert and work with pictures in a Word document
  • enhance and correct pictures
  • print a document
  

Topics will be selected from the following list

  • Enable Rules in Outlook
  • Quick Steps
  • Archiving Messages
  • Free up Space
  • Move or delete messages in your Outlook
  • Set Automatic replies
  • Use Flags and Categories

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Quick Steps

  • Automating Common Tasks With Quick Steps
  • Customising a Default Quick Step
  • Creating a Quick Step
  • Using Quick Steps

Archiving Messages

  • Archiving Messages
  • Recovering Archived Messages

Free up Space

  • Cleaning Up Conversations
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items

Conditional Formatting to your View

  • Customising Current view with Conditional Formatting
  • Creating a rule
  • Applying a format
  • Edit the Conditional Formatting
  • Delete Conditional Formatting

Move or Delete Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Set Automatic replies

  • Set an automatic reply
  • Set a date you plan to return and contact information
  • Sending Automatic Responses

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Achieve Email Excellence

Learning Outcomes:

  • Understand effective and professional email etiquette
  • Distinguish between styles of emails and create rules of engagement to ensure your communications are productive
  • Practise proper email practises to save time
  • Implement the 3D filter for actioning emails and staying productive
  

Topics will be selected from the following list
Email Concepts
  • How Email Works
  • Email Addresses
  • The Benefits of Email
  • Email Etiquette
  • Emails and Viruses
  • Digital Signatures

Getting Started With Outlook

  • Understanding Outlook 2019
  • Starting Outlook From the Desktop
  • Common Outlook 2019 Screen Elements
  • Using the Ribbon
  • Using Ribbon KeyTips
  • Showing and Collapsing the Ribbon
  • Understanding the Backstage View
  • Accessing the Backstage View
  • Understanding the Quick Access Toolbar
  • Adding Commands to the QAT

Navigating to Outlook Features

  • The Folder Pane
  • The to Do Bar
  • The Mail Screen
  • The Calendar Screen
  • The People Screen
  • The Tasks Screen
  • The Notes Screen
  • The Outlook Today Screen
  • Changing the Office Theme
  • Exiting Outlook
 Sending Email
  • Email in Outlook
  • How Outlook Mail Works
  • Composing an Email Message
  • The Message Window
  • Creating a New Message
  • Checking the Spelling
  • Adding an Attachment to a Message
  • Adding Importance
  • Requesting Message Receipts
  • Sending the Message
  • Creating an AutoSignature
  • Using an AutoSignature
  • Removing an AutoSignature
  • Sending a Courtesy Copy
  • Sending a Blind Copy

Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

 Flagging Messages
  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Email Techniques

  • Effective Email Management
  • Recalling a Sent Message
  • Printing a Message
  • Printing a Message List
  • Message Formats
  • Changing the Message Format
  • Choosing Themes or Stationery
  • Applying a Theme or Stationery to a Message
  • Turning Themes or Stationery Off
  • Applying a Theme
  • Saving a Message Draft
  • Using a Saved Message
  • Sending a Voting Message
  • Responding to a Voting Message
  • Tracking Voting Responses
  • Sending Automatic Responses

Organising Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules
 Clean Up Messages
  • Cleaning Up Conversations
  • Working With Favourites
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
  • Automating Common Tasks With Quick Steps
  • Customising a Default Quick Step
  • Creating a Quick Step
  • Using Quick Steps
  • Archiving Messages
  • Recovering Archived Messages

Searching

  • Using Instant Search
  • Expanding the Search
  • Search Query Syntax
  • Search Query Syntax Dates and Size
  • Using Recent Searches
  • Search Options
  • Searching Other Outlook Items
  • Using a Search Folder
  • Customising Predefined Search Folders
  • Creating a Custom Search Folder

Working With Views

  • Changing the Current View
  • Arranging Messages Within a View
  • Sorting Messages Within a View
  • Working With Columns in a View
  • Formatting Columns in a View
  • Creating a Custom View
  • Adding a Filter to a Custom View
  • Deleting a Custom View
  • Colour Categories
  • Creating a New Colour Category
  • Assigning a Colour Category
  • Finding Messages With Categories
  • Removing Categories From Messages
  • Deleting a Colour Category

Enhance Outlook Experience

Learning Outcomes:

  • Add a Signature to your Outlook emails
  • Create a Shared Outlook Mailbox
  • Enable Rules in Outlook
  • Free up Space
  • Move or delete messages in your Outlook
  • Set Automatic replies
  • Use Flags and Categories
  

Topics will be selected from the following list

Creating an AutoSignature

  • Creating an AutoSignature
  • Using an AutoSignature
  • Selecting a default AutoSignature
  • Inserting an AutoSignature
  • Removing an AutoSignature

Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Create a Shared Mailbox

  • Account Settings
  • Share your mailbox
  • Delegate access

Set Automatic replies

  • Set an automatic reply
  • Set a date you plan to return and contact information
  • Sending Automatic Responses

Organising Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Free up Space

  • Cleaning Up Conversations
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
  • Archiving Messages
  • Recovering Archived Messages

Searching

  • Using Instant Search
  • Expanding the Search
  • Search Query Syntax
  • Search Query Syntax Dates and Size
  • Using Recent Searches
  • Search Options
  • Searching Other Outlook Items
  • Using a Search Folder
  • Customising Predefined Search Folders
  • Creating a Custom Search Folder

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

Working Smarter Outlook Experience

Learning Outcomes:

  • Add a Signature to your Outlook emails
  • Create a Shared Outlook Mailbox
  • Enable Rules in Outlook
  • Free up Space
  • Move or delete messages in your Outlook
  • Set Automatic replies
  • Use Flags and Categories
  

Topics will be selected from the following list

Creating an AutoSignature

  • Creating an AutoSignature
  • Using an AutoSignature
  • Selecting a default AutoSignature
  • Inserting an AutoSignature
  • Removing an AutoSignature

Receiving Email

  • Understanding the Inbox
  • Retrieving Email
  • Opening an Outlook Data File
  • Adjusting the Message View
  • Previewing Messages
  • Arranging Messages
  • Reading Messages
  • Opening Several Messages
  • Understanding Conversation View
  • Navigating Messages in a Conversation
  • Replying to a Message
  • Replying to a Message in a Conversation
  • Replying to All Messages
  • Replying Without the Original Message
  • Adding Comments to Replies
  • Getting Replies Sent to Another Address
  • Forwarding Messages
  • Finding Related Messages
  • Ignoring Conversations
  • Marking Messages as Unread
  • Understanding Clutter

Flagging Messages

  • About Flags and Reminders
  • Flagging Messages in the Message List
  • Sending a Message With a Flag
  • Adding a Reminder to Your Messages
  • Changing the Default Quick Click Flag
  • Removing a Flag

Create a Shared Mailbox

  • Account Settings
  • Share your mailbox
  • Delegate access

Set Automatic replies

  • Set an automatic reply
  • Set a date you plan to return and contact information
  • Sending Automatic Responses

Organising Messages

  • Creating a Message Folder
  • Moving Messages
  • Copying Messages
  • Deleting Messages
  • Recovering Deleted

Free up Space

  • Cleaning Up Conversations
  • Deleting Message Folders
  • Recovering Deleted Folders
  • Emptying Deleted Items
  • Archiving Messages
  • Recovering Archived Messages

Searching

  • Using Instant Search
  • Expanding the Search
  • Search Query Syntax
  • Search Query Syntax Dates and Size
  • Using Recent Searches
  • Search Options
  • Searching Other Outlook Items
  • Using a Search Folder
  • Customising Predefined Search Folders
  • Creating a Custom Search Folder

Working With Rules
About Rules

  • Creating a New Rule From a Template
  • Selecting the Rule Conditions
  • Selecting the Rule Actions
  • Selecting the Rule Exceptions
  • Naming and Reviewing the Rule
  • Testing the Rule
  • Managing Existing Rules

FAQ

Does the course include hands-on training?

Yes, you can follow the coach as you do the training. The course also includes a quick skillsheets reference guide and quiz for each lesson, to help you cement your knowledge.

What version of software do I need?

The course is compatible with Microsoft 365 (previously known as Office 365) and Excel for Windows 2019, 2016, 2013, 2010. Also available for Mac.

I’m a beginner. Can I take this course?

Yes, you can! This online course starts with the basics and is suitable for beginners. With each lesson, you will build your knowledge, going from beginner to intermediate and advanced lessons. Once enrolled, our friendly support team and instructors are here to help with any course related inquiries.

What if I have some experience with? Is this the right course for me?

Contact our staff and customise the session based on topics you would like to learn.

How long does it take to complete the course?

Each bite-sized lesson consists of a 30min, 45min, 60min, 120min sessions.  This microlearning format makes it easy to fit learning into your busy schedule, so you can even complete a lesson during a lunch break or on your commute. Have a look at our packages www.janszgroup.com.au/digital-coaches

 

Do you have other online courses?

Yes, we do! Here are the other courses we offer:

www.janszgroup.com.au/courses

Do you have any free resources?

You’re in luck! Start learning OVER 100 of the best shortcuts for PC and Mac (free PDF cheat sheet included). And check out our resources for regular posts.

What our learners say!

Session was informative. Coach was great. Very knowledgeable and has a very friendly manner.

AlineTAFE Teacher